I forgot my password. How do I get access to my account?
You can click on forgot password under the Sign In option to request an emailed reset password link.
I requested a password reset but I'm not getting the email.
You may have an outdated email associated to your account. Please call us at 1.800.667.5557 to provide access and update your account information.
I lost my certificates; how can I replace them?
Visit the certificates page for more information on how to replace a certificate
Are your certificates accepted across Canada? or worldwide?
Energy Safety Canada is an industry recognized leader in safety. Certificates are accepted worldwide, though employers determine site specific safety requirements.
What is a digital training record?
A digital training record is a consolidated record of your active certificate information. You can download or print a copy from your account, or you can add it to your Google or Apple wallet.
I can't register online for H2S Blended Renewal.
Registration into this course requires a valid H2S Alive certificate. You may not have the pre-requisite for this course or have created a duplicate account that cannot read the certificate information from your original account. Confirm your current H2S Alive certificate expiry or call us at 1.800.667.5557 to help.
Why can’t I register other people when I am in my account?
To register other people online, you would need to be a Company Approved Administrator. To become one, please click Here and select 'become a company approved administrator', otherwise call us at 1.800.667.5557 and we can assist you in registering others.
Why can’t I print my Fall Protection certificate or have it emailed to me?
All certificates that are taken in class have no digital copy. We can reprint those certificates at a fee of $25.00 plus tax. The certificate can be picked up at one of our locations or mailed to you through Canada Post.
